Site policy · last updated November 2026
Privacy Policy
This policy explains what happens to the information you send us through this site or by email, and what the site itself records when it is visited. It covers trade enquiries rather than consumer accounts, because there are no consumer accounts here: the only personal data we ask for is what is needed to answer an enquiry and to run an order. It is written in the plainest terms we can manage and it applies to wooden-dollhouse.com only.
We collect what you send us in an enquiry - name, company, email, phone, destination market, models and quantities - and use it to answer the enquiry and to run any order that follows. We do not sell data, we do not run advertising profiles, and we delete enquiry data on request.
At a glance
| Data collected | enquiry details: name, company, email, phone, market, models, quantities; order and shipping documents where an order follows |
|---|---|
| Purpose | answering the enquiry, quoting, running the order and the documents that go with it |
| Analytics | aggregate page statistics where a tracking tool is enabled; no advertising profiles |
| Cookies | strictly functional cookies for the site; analytics cookies only where enabled |
| Retention | enquiry data kept while the trade relationship is active; deleted on request |
| Sharing | workshops and forwarders only where needed to quote or ship; no sale of data |
What we collect
- The details you send in an enquiry: name, company, email, phone number, destination market, the models or size bands you ask about and the quantities.
- Order and shipping information where an enquiry becomes an order: company details, delivery and port information and the documents an export needs.
- Correspondence, kept in the same thread as the specification and the sign-off, so the order record is complete.
- Aggregate site analytics where a tracking tool is enabled: page views and referrers rather than individual profiles.
What we do with it
- Answer the enquiry, produce the specification and the quotation, and run the order and the shipment that follow.
- Share the minimum necessary with the workshop making the order and with the forwarder shipping it. Neither receives the enquiry list.
- Keep the order record for the period a trade relationship is active, because a reorder, a spare part or a claim depends on it.
- Nothing else. We do not sell data, we do not rent lists and we do not build advertising profiles from visitors.
Cookies and analytics
- The site uses functional cookies only where they are needed to serve the page. There is no login and no shopping cart, so there is very little to store.
- Where an analytics tool is enabled, it records aggregate page statistics. It is not used to identify an individual buyer or to retarget advertising.
- Enquiry forms and email links pass your message to us; the site does not store the message beyond the delivery of the email.
- Third-party scripts are kept to the minimum the site needs to function and to measure aggregate traffic.
Your choices
- Ask what we hold about you and receive a copy of the enquiry and order record we keep.
- Ask for the record to be corrected, or deleted where there is no open order or legal retention requirement.
- Ask to be removed from any follow-up correspondence; the order record itself is kept only as long as the order and the documents require.
- Write to sales@wooden-dollhouse.com with the request and the email address the enquiry came from, so we can match it.
FAQ
Do you sell or share my data?
No. We do not sell data, rent lists or share an enquiry list with anyone. The only sharing is operational: the workshop making an order receives the specification and the delivery details it needs, and the forwarder receives the shipping documents. Neither receives the enquiry pipeline or any list of buyers. Where a buyer's own artwork or design files are involved, those stay with the order and are not shown to other customers.
How long do you keep enquiry data?
While the trade relationship is active, because the specification, the sign-off and the shipping record are what a reorder, a spare-parts match or a claim depend on. If a relationship goes quiet, the enquiry record is removed on request or after a reasonable period of inactivity. Order and shipping documents may be kept longer where an export or tax rule requires it. Write to the sales address with the email the enquiry came from and we will tell you what is held and remove what can be removed.
Does the site use cookies?
The site is a catalogue and an enquiry route rather than a shop, so it uses very little: functional cookies where the page needs them and, where an analytics tool is enabled, aggregate page statistics. There is no advertising cookie, no retargeting pixel and no third-party profile built from a visit. If a tracking tool is enabled at any point, this policy is updated to say so, and the date at the top of the page changes with it.
Questions about the policy
Write to sales@wooden-dollhouse.com with the request and the email the enquiry came from.