Site and supply terms · last updated November 2026
Terms of Trade
These terms cover the use of this site and the basis on which we quote and supply. They are written for a trade buyer and they assume an order that starts with a specification and a sample rather than a click. Where an order is placed, the signed specification, the sample sign-off and the quotation together form the agreement, and these terms sit behind them. Nothing on this site is an offer to sell at a published price, because no prices are published here.
Supply is trade-only. A quotation is valid for 30 days unless stated, an order starts when the deposit is paid against a signed specification and sample, and the buyer is the importer of record. Specifications are confirmed per model, and missing data is stated rather than implied.
At a glance
| Supply basis | trade only, business buyers, no consumer sales |
|---|---|
| Quotations | valid 30 days unless stated; built from model, finish, quantity and market |
| Order formation | signed specification and sample, then deposit; production slot confirmed in writing |
| Delivery | FOB Ningbo or Shanghai unless another term is quoted |
| Specification | confirmed per model; gaps stated, not filled |
| Claims | within the claim window in the order, with the model reference and photographs |
Site use and content
- The catalogue data is published to help a buyer plan. It is not a warranty that a model meets a market's regulation, and nothing on this site is a claim that a model has been cleared for a market.
- Model pages are generated from a local product record and refreshed as the record changes. A specification is confirmed on quotation for the model on the order.
- Photographs are the supplier's product images and show the model, not a promise of a particular batch of timber or paint.
- Text and images on this site belong to Wooden Dollhouse and may not be copied for a competing catalogue.
Quotations and orders
- A quotation is built from the model, the finish, the quantity per model and the destination market, and is valid for 30 days unless it states otherwise.
- An order begins when the signed specification, the sample sign-off and the deposit are all in place, and the production slot is confirmed in writing at that point.
- The MOQ applies per model. A mixed container does not reduce a model minimum, and a change to the finish or the carton after sign-off is quoted and dated as a new decision.
- Payment terms are stated on the quotation; the balance is due before the documents are released unless the order states otherwise.
Specification, inspection and claims
- The signed specification and the signed-off sample are the reference for the run. A claim is assessed against them, not against a photograph or a description.
- Inspection covers the model against the specification, the fittings bag, the carton, the labels and the piece count, and the photographs are the record.
- A claim for shortage or damage should be raised within the window stated in the order, with the model reference, the carton reference and photographs. Parts claims are handled on the spares route.
- Where a part is the fault, replacement of the part rather than the product is the normal remedy, and it is quoted per model.
Liability and the buyer's responsibilities
- The buyer is the importer of record and is responsible for the import declaration and the destination market's conformity documents.
- The buyer supplies the barcode, the marketplace labelling and any artwork used in a private label, and is responsible for the rights to use them.
- We are not liable for a delay caused by a port, a customs process or a national holiday, but we will say when a date is at risk rather than let it arrive unannounced.
- Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud, where the law does not allow it to be limited.
FAQ
Are prices on this site binding?
No prices are published on this site. A quotation is the price document, it is built from the model, the finish, the quantity and the destination market, and it is valid for 30 days unless it states otherwise. The same model can quote differently for a different market, carton configuration or quantity, which is why a published figure would be wrong for most of the buyers reading it. If a quotation has expired, ask for it again rather than ordering against the old one; the carton and the freight may have moved.
What happens if the goods arrive damaged?
Raise it within the claim window in the order with the model reference, the carton reference and photographs of the carton and the damage. Damage is usually a carton problem rather than a product problem, so the carton photographs matter: a single-wall carton or missing corner protection on a 12 kg load is the common cause. The remedy is replacement of the damaged parts or units, shipped with the next run where the timing allows. A drop check on the packed carton before loading is the cheaper prevention, and a buyer can ask for it on the specification.
Who is responsible for import documents?
The buyer, as importer of record. We provide the commercial invoice, packing list, bill of lading, origin paperwork and a product data sheet per model, and we release test reports per model and per market where the workshop holds them. The import declaration and the destination market's conformity documents are the buyer's, and where a market requires a document that the supplier does not hold, we say so before the order. Nothing on this site is a claim that a model has been cleared for a particular market.
Ask before the order
If a term matters to your channel, raise it with the quotation; it is easier to agree before the deposit than after.