Yunhe, Zhejiang · reply within two business days
Contact the Trade Team
We answer trade enquiries only, and the fastest route to a useful reply is a short model list with quantities and a destination market. This page gives the contact details, the reply times, the languages we work in and what to include in a first message so the specification and the quotation can come back together rather than over three exchanges. If you are not sure which models to ask about, send the size band, the structure and the channel and we will shortlist from the catalogue.
Email sales@wooden-dollhouse.com or message +86 159 8884 2458 on WhatsApp. Include the models or the size band you need, the quantity per model and the destination market; we reply within two business days, and the specification reply often comes back the same day.
At a glance
| sales@wooden-dollhouse.com | |
| +86 159 8884 2458 | |
| Location | Yunhe, Zhejiang, China (GMT+8) |
| Reply time | within two business days; specification replies often same day |
| Languages | English for all trade correspondence; Chinese with the workshops |
| What to send | model list or size band, quantity per model, destination market, finish and carton requirements |
| Not handled here | retail orders, price lists, consumer enquiries |
What to put in a first message
- The models, by name or catalogue link, or the size band and structure if the models are not chosen yet. A band and a structure is enough to shortlist.
- A quantity per model rather than an order total, because MOQ applies per model and a total across fifteen models does not say whether the order is possible.
- The destination market, because it decides the report status, the label language and the freight route.
- The date you need the goods, so the production slot can be checked before the quotation rather than after.
What happens to an enquiry
- We read the list against the catalogue and reply with the specification per model, including the gaps we cannot confirm.
- You get the quotation once the gaps are resolved, with the valid-until date, the payment terms and the port.
- If a sample is wanted, it runs alongside the quotation so the two arrive together rather than in sequence.
- Every enquiry gets an answer, including the ones we cannot supply. A no is more useful than a silence.
Who we can supply
- Importers and distributors, toy retailers and chains, nurseries and daycares, Amazon and online sellers, gift and craft buyers.
- Trade only. We do not sell single units to the public, we do not drop-ship and we do not publish prices.
- Buyers who need a specification, a carton plan or a report status for a market before they can move. That is the work this site is built for.
- Buyers new to importing from China as well as experienced ones; the process page is written for both.
FAQ
How quickly do you reply to enquiries?
Within two business days, and usually the same day for a model list with quantities and a destination market. A message that asks for 'a price list' or 'the catalogue' takes longer because the reply has to ask what the models and the market are. We answer in English and we answer every trade enquiry, including the ones we cannot supply. If a reply has not arrived in two business days, resend it to the same address rather than starting a new thread, because the specification and the quotation are kept in the same thread for the order.
Can I visit or see the workshops?
A buyer with an order in production is welcome to visit, and we will arrange the workshop visit alongside the inspection so the trip is useful rather than a tour. Visits are arranged per order and per schedule, because the workshops run production windows and a visit in the wrong week shows an empty bench. For a first enquiry, a sample and a video call answer most of the questions a visit would, and they cost less than a trip. Ask for the visit in the same message as the order rather than separately.
Do you have a retail shop or sell single units?
No. This is a trade-only line: we supply importers, distributors, retailers, nurseries, marketplace sellers and gift buyers, and we do not sell single units to the public or drop-ship for a marketplace seller. The reason is structural rather than policy - the MOQ, the carton and the documentation all assume a trade order. If a consumer enquiry reaches us, we point it at a retailer rather than taking the sale, which is also what protects a buyer's retail price.
Send an enquiry
Send the model list
Model, quantity per model and market is enough for a specification reply and a quotation.